How these terms are organised
This document covers two different services. It is in three parts.
Part A — General terms applies to everything we do together.
Schedule 1 — 1:1 negotiation support applies only if you have booked an
SOS Session or Negotiation Strategy.
Schedule 2 — Closing The Gap applies only if you have joined the Closing
The Gap programme.
The two schedules are different, particularly on cancellation and refunds. Read Part A and then the one schedule that applies to you. If anything in a schedule conflicts with Part A, the schedule wins for that service.
In these terms, "we", "us" and "our" mean Negotiation Whisperer Ltd. "You" means the person who has booked a service. Services are delivered personally by Lucy Watson.
Part A — General terms
A1. Who we are
Negotiation Whisperer Ltd is a company registered in England and Wales, company number 16808191, trading as Negotiate Like a Woman. You can reach us at support@negotiationwhisperer.co.
A2. Services these terms cover
| Service | Schedule |
|---|---|
| The SOS Session | Schedule 1 |
| Negotiation Strategy | Schedule 1 |
| Closing The Gap | Schedule 2 |
Anything else we agree to do is covered by a separate written agreement.
A3. How a contract is formed
1:1 support. A contract is formed when you book a session through our online calendar and payment is taken.
Closing The Gap. A contract is formed when you sign the enrolment agreement and your first payment is taken. These terms form part of that agreement.
We may decline a booking or application. If we do, we refund anything you have paid.
Clients outside the UK. We are a business based in England and our services are provided from here. If you live outside the UK, talk to us before booking or enrolling so we can confirm the service works for you. We may decline a booking where legal, payment, practical or time-zone considerations make it inappropriate for us to provide it.
A4. Your right to change your mind
Because you are buying from us at a distance, you have a statutory right to cancel within 14 days of the contract being formed, without giving a reason.
Two things follow, whichever service you have bought:
- We begin providing a service inside those 14 days only because you have asked us to. Booking a session that falls within the period, or starting the programme within it, is that request.
- Once a service has been provided in full inside the 14 days at your request, the right to cancel it has ended. Where you cancel part-way through, we keep a proportionate amount for what has already been provided and refund the balance.
After 14 days this right no longer applies, and the refund position is the one set out in your schedule.
Cancelling has no bearing on your other rights. If work was not carried out with reasonable care and skill, you can raise it at any time — see A9 and A11.
To cancel, email support@negotiationwhisperer.co. Refunds are made by the original payment method within 14 days.
Schedule 1 clause 1.4 and Schedule 2 clause 2.4 set out how this works for each service. Nothing in either schedule removes this right.
A5. Confidentiality
What you tell us privately — in a 1:1 session, by email or by WhatsApp — stays between us. We will not share it with anyone without your explicit consent.
What you choose to say in a group — a cohort session, a dinner, the cohort WhatsApp group — is shared with the people in that group, and cohort sessions are recorded. You decide what to bring to the room and what to bring to Lucy privately. What the rest of the cohort owes you in return is at 2.8.
Our suppliers. Running this means using ordinary business services: video calls, messaging, email, payment processing, file storage. Your information passes through them only so far as it has to, and our privacy notice sets out which and on what terms.
The exceptions. We may disclose something where the law requires it, or where we reasonably believe there is a risk of serious harm to you or to someone else.
We ask you to keep confidential the frameworks, materials and resources shared with you.
A6. What this service is, and what it is not
This is negotiation coaching and strategic advisory support.
It is not legal advice, employment or HR advice, financial advice, or psychological counselling. If you need any of those, please take them from a qualified professional.
Our work is grounded in research and tested strategy, but outcomes depend on your context, your preparation and how you apply it. We cannot guarantee any particular negotiation outcome. Decisions about your career, your business and your negotiations remain yours.
A7. Intellectual property
Frameworks, materials, recordings and resources we share remain our intellectual property and are licensed to you for your own personal use.
You may not reproduce or distribute them, or incorporate them into your own coaching, training or consulting practice, without our prior written permission.
You may not record sessions yourself without our prior consent.
A8. Data protection
We handle your personal data in accordance with our privacy notice at negotiationwhisperer.co/privacy_policy.
A9. Our responsibility to you
We will provide the service with reasonable care and skill.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded — including your rights under the Consumer Rights Act 2015.
Subject to that, we are not liable for loss of profit, loss of opportunity, loss of business or any indirect or consequential loss arising from the service, and our total liability is limited to the amount you have paid us for it.
A10. Things outside our control
If illness or another event outside our reasonable control prevents a session going ahead, we will tell you as soon as we can and offer an alternative date. If we cannot reschedule within a reasonable period, we refund the amount relating to what has not been provided.
A11. If something goes wrong
Tell us. Email support@negotiationwhisperer.co and we will respond within five working days and work with you to put it right.
A12. Changes to these terms
We may update these terms. The version that applies to you is the one in force when your contract was formed, and we will send you a copy on request. We will not change the terms of a contract already running in a way that disadvantages you without your agreement.
A13. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.
If you live outside England and Wales, you may also have rights under the mandatory law of the country where you live. Nothing in these terms affects any right that cannot lawfully be excluded.
Schedule 1 — 1:1 negotiation support
This schedule applies only to the SOS Session and Negotiation Strategy. It does not apply to Closing The Gap.
1.1 The services
The SOS Session — one hour of one-to-one negotiation coaching, typically scheduled within 1–2 working days.
Negotiation Strategy — two one-hour sessions to build and architect your negotiation strategy, with WhatsApp and email support for up to two months from the first session.
All sessions are held by video call unless we agree otherwise.
1.2 Booking and payment
Bookings are made through our online calendar. Payment in full secures your session, and your booking is confirmed once we have received it.
- The SOS Session — £500, payable before the session.
- Negotiation Strategy — £1,249, payable before the first session. A payment plan of 2 × £650, two months apart, is available on request and invoiced directly by us.
We accept card payment and bank transfer. The methods available are those offered at the time of booking.
Prices are in pounds sterling. We are not currently registered for VAT, so no VAT is chargeable on these fees.
1.3 Rescheduling
- SOS Sessions may be rescheduled with at least 4 hours' notice.
- Negotiation Strategy sessions may be rescheduled with at least 48 hours' notice.
Below that notice, or if you do not attend, the session is treated as delivered. Cancelling is a different thing from moving a session, and is dealt with at 1.4.
Where we need to reschedule, we will give you reasonable notice and offer an alternative promptly.
1.4 Cancellation and refunds
Once a session has taken place it is not refundable. Before that, what you get back depends on the service and on when you cancel, and each is set out separately below.
Your rights if the work was not carried out with reasonable care and skill are unaffected either way — see A9 and A11.
The SOS Session. Cancel at any time before the session and we refund you in full. Once the session has taken place it is not refundable.
By booking a session that falls within 14 days, you are asking us to begin inside the cancellation period, and accepting that the right to cancel ends once the session has been delivered.
Negotiation Strategy. This service runs over more than 14 days, so it cannot be completed inside the cancellation period. Whenever you cancel — inside the 14 days or after — we refund what you have paid, less the value of what has already been provided. Rescheduling under 1.3 costs you nothing and is not a cancellation.
The fee is apportioned as follows:
| Element | Paying £1,249 | Payment plan (£1,300) | Treated as provided |
|---|---|---|---|
| First session | £500 | £520 | When the session takes place |
| Second session | £500 | £520 | When the session takes place |
| Support, first stretch | £150 | £156 | When the first session takes place |
| Support, remainder | £99 | £104 | Spread evenly across the rest of the two-month support period |
The support is weighted this way because it is heaviest in the days immediately after the first session and lighter later. It reflects when the work is actually done. The payment plan totals slightly more than the single payment, and the apportionment above reflects whichever you chose.
Any instalment not yet due is cancelled.
Preparation already done. If you cancel after the 14 days but before the first session, we may also retain a reasonable amount for preparation carried out specifically for you — for example where you have already sent us your situation and we have worked on it. That amount will not exceed £250, and we will tell you how we arrived at it.
Not attending. A session you do not attend, and have not cancelled, is treated as having taken place.
1.5 Using your Negotiation Strategy sessions
Both sessions should be taken within six months of purchase. WhatsApp and email support runs for two months from the first session.
If life gets in the way, tell us — we would rather extend than have you lose what you have paid for.
Schedule 2 — Closing The Gap
This schedule applies only to the Closing The Gap programme. It does not apply to 1:1 support, and the cancellation terms here replace those in Schedule 1.
2.1 What the programme is
Closing The Gap is a 12-month programme for a cohort of no more than eight women, comprising:
- Foundations — eight weekly 90-minute sessions, plus a review session
- monthly group surgeries for the remaining months
- three guest expert sessions across the year
- 1:1 support with Lucy, as described at 2.6
- a private WhatsApp group
- three optional cohort dinners in London
Sessions are held live by video call and recorded. Dates and the running order may change; we will give you as much notice as we reasonably can.
Life gets busy and people miss sessions — that is what the recordings are for. Sessions you do not attend do not reduce the fee, and do not extend the programme beyond its twelve months.
2.2 Fees and payment
The fee for the October 2026 cohort is:
- £3,500 paid in full, or
- 10 monthly payments of £375, collected automatically each month from enrolment.
Payment is by card or bank transfer, using the methods available at the time you join. The instalment option totals £3,750.
Prices are in pounds sterling. We are not currently registered for VAT, so no VAT is chargeable on these fees.
The instalment option costs more in total. This reflects the payment terms, not a different programme.
Your place is confirmed when the enrolment agreement is signed and the first payment is taken.
2.3 If an instalment fails
If a payment fails we will tell you and give you 14 days to put it right. If it is still outstanding after that, we may suspend your access to sessions and materials until it is resolved. We will always talk to you before doing that.
Suspension does not end the contract or reduce what is owed for the months already provided.
If it is still unresolved 30 days after suspension, either of us may end the contract. We will then work out what is owed for what has actually been provided, using the apportionment at 2.5, and settle the difference whichever way it falls.
2.4 Your 14-day right to change your mind
You may cancel within 14 days of signing the enrolment agreement and receive a full refund, unless the programme has begun within that period at your request — in which case we keep a proportionate amount for the part already provided.
2.5 If it isn't working
First, the early window. If you decide before the third Foundations session that this isn't for you, tell us and we will refund everything you have paid, in full. No questions, no deductions, whatever the reason. Your place ends at that point, any remaining instalments are cancelled, and we pay the refund within 14 days.
This sits alongside the 14-day right at 2.4 and is more generous than it. You do not need to give a reason for either.
After that, the commitment we asked you to make, and the commitment we make in return, is the one set out in the brochure:
This is a 12-month commitment, and I ask you to join on that basis. But if, after giving the programme a genuine chance, you feel it isn't working for you, come and talk to me. If we can't find a way forward, I'll refund any payment relating to the remaining months of the programme.
That is a term of this contract.
What it covers, and what it doesn't. This is for the case where the programme isn't delivering for you. It is not a general right to stop because your priorities have moved — a new role, a demanding quarter, a year that turned out differently from the one you planned. If that happens your place stays yours for the full twelve months: the sessions, the recordings, the 1:1 support and the room are all still there whenever you can pick them up again, and the fee stands.
In practice:
a. Tell Lucy, and tell her what isn't working. The conversation comes first. This isn't a formality — it is where most of these end, because there is usually a way to change how the programme works for you.
b. We will make a real attempt to put it right: a different focus, more or less 1:1, a change to how you use the room. That attempt is expected of both of us.
c. If we still cannot find a way forward, your place ends on a date we agree, any future instalments are cancelled, and the refund below is due.
d. The refund is the part of the fee relating to what is still to come. For this calculation the Foundations phase is treated separately from the ten-month support period that follows it, because the programme is not delivered evenly across the twelve months — Foundations is concentrated at the start. So the fee is apportioned to match:
| Element | Paying £3,500 up front | By instalments (£3,750) |
|---|---|---|
| Foundations — nine sessions (eight weekly, plus the January review) | £2,400 | £2,570 |
| The ten months that follow — group surgeries, guest sessions, 1:1 support, WhatsApp group, dinners | £1,100 | £1,180 |
The refund is:
(Foundations sessions not yet held ÷ 9) × the Foundations element
plus (whole months of the remaining ten not yet begun ÷ 10) × the
support element
capped at the amount you have actually paid.
e. We pay it within 14 days of agreeing the date.
f. After you leave, access to the WhatsApp group, sessions and 1:1 support ends. You keep the materials and recordings issued to you up to that point, on the terms in A7.
Worked example one. You have paid £3,500 up front and leave after three Foundations sessions. Six of the nine remain, and all ten of the following months: (6 ÷ 9) × £2,400 = £1,600, plus £1,100 = £2,700 refunded.
Worked example two. You are on the instalment plan and leave at the end of month seven, having paid £2,625. Foundations is complete, and five of the ten months remain: (5 ÷ 10) × £1,180 = £590 refunded, and the remaining instalments are cancelled.
2.6 1:1 support, and what fair use means
1:1 support is available in any month of the twelve. The brochure describes it this way:
1:1 support across the year
When you have a real negotiation to work through. I won't be counting sessions, but this isn't an open-ended coaching retainer.
That is the standard. To be specific about what it means:
a. 1:1 support is for a live or approaching negotiation you are working through — preparation, strategy, difficult moments, debriefs.
b. We do not count sessions and there is no cap. Ask when you need it.
c. It is not general career coaching, therapy, or a standing weekly slot, and it is not representation — Lucy will not conduct your negotiation for you.
d. Ask and you will hear back quickly. We aim to respond within one to two working days, normally by WhatsApp, and we try to hold to that even when Lucy is away.
e. Where what you need is a longer conversation rather than an answer, we will offer you a video call, normally within a week of that first response. Scheduling depends on finding a time that works for you both. Holidays and illness are the exception — see A10 — and we will tell you if either is in play.
f. In the unlikely event that use goes well beyond what this describes, we will raise it with you and agree how to handle it, rather than simply refusing. This clause exists so that the promise stays credible for everyone in the cohort, not to police it.
2.7 If life happens
Illness, redundancy, a family crisis. Tell me and you can pause and join the next cohort rather than lose your place. You've paid for the programme; you should get the programme.
That is a term of this contract. In practice:
a. Tell Lucy as early as you can. You do not need to explain more than you want to.
b. Your place is paused from a date we agree, and instalments are paused with it.
c. You rejoin at the equivalent point of the next cohort, or a later one if that suits you better, and complete the balance of your twelve months. Your place is held for 18 months from the date of the pause.
d. You rejoin at no additional cost, even if the programme price has risen. Any instalments still outstanding resume when you do.
e. A pause does not shorten the programme you are entitled to. You have paid for twelve months and you receive twelve months.
2.8 Confidentiality inside the cohort
The room only works if it is safe. Everything shared by another member of the cohort — in sessions, dinners, the WhatsApp group or between yourselves — is confidential, and you agree not to repeat it outside the group in any form that could identify the person who shared it.
This obligation continues after the programme ends.
2.9 Recordings and materials
Live sessions are recorded so that anyone who misses one can catch up. We will tell you when recording starts, and you are free to keep your camera off, or to bring anything you would rather not have recorded to Lucy privately instead.
Programme materials — worksheets, frameworks, templates — are yours to download and keep, on the terms in A7.
Cohort recordings are different, because they contain other women speaking candidly about their own situations. You may watch them for as long as you have access, but you may not download, copy, transcribe, forward or otherwise retain them, and you may not record sessions yourself.
We keep recordings available for 24 months after the programme ends, and delete them then. We will give you 30 days' notice first.
2.10 The room
We may ask someone to leave the programme if their conduct makes the room unsafe or unworkable for others — a breach of confidentiality, or behaviour towards another member of the cohort that a reasonable person would consider seriously inappropriate, intimidating, discriminatory or materially disruptive. Except in the most serious cases we will raise it with you first and give you a chance to put it right.
If we ask you to leave, we refund the unused balance calculated under 2.5. We keep it only where the conduct was deliberate or seriously harmful.
2.11 Your place is yours
Your place is personal to you and cannot be transferred or shared without our written agreement.
2.12 If the cohort does not run
We need a minimum of four participants for the cohort to work. If we do not reach that, or if we decide not to run the cohort for any other reason, we will tell you as soon as we can and refund everything you have paid in full.
2.13 The dinners
The three London dinners are included and entirely optional. They are not a condition of the programme, and not attending affects nothing else. No part of the fee is refundable because you chose not to come.
If we have to cancel a dinner, we will offer another date or a reasonably equivalent cohort event.